WEBINAR - Pro-AV in the service sectors: Striving for improved CX

Led by: Tom Morrod, Senior Director, Consumer Electronics
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Led by: Tom Morrod, Senior Director, Consumer Electronics

Presented by IHS Markit and AVIXA


The future of service industries, particularly in retail, healthcare, restaurant, hospitality, cinema, and live events, will depend on their ability to provide better consumer experience while facing growing challenges in the marketplace.  Physical retail stores are facing the onslaught of online shopping competition.  Hospitality, restaurant, and healthcare companies are looking for ways to differentiate their brands and services with well-informed consumers.  In light of this, design, ambience, messaging, and communication tools have become critical factors in the success of business entities to attract, inform, and engage its customers and encourage brand loyalty.

In this roundtable session with IHS Markit technology analysts, we will explore various technology enablers such as touch, AI, voice assistants, and AR/VR, and how they will be employed to make service industries better connect to their customers.

Who Should Attend

Product and technology managers and system integrators participating in the Pro-AV industry are encouraged to attend this webinar. Also AV Managers and customer experience professionals within the retail, healthcare, hospitality, cinema and live event industries. Financial analysts and the press are also encouraged to attend.

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