Sarah Wallace

Sarah Wallace

Ms. Sarah Wallace serves as a director of service enablement, artificial intelligence (AI) and analytics at IHS Markit.

Sarah’s research covers the next-generation support systems (OSS/BSS) that will enable personalized services and allow partnerships for new ecosystems like the Internet of Things (IoT), all while running in a virtualized environment. In this role, Sarah also examines the analytics and machine/deep learning that will drive these capabilities. Additionally, she covers customer experience, managed services, telco cloud, subscriber management, policy/DPI and revenue management.

Sarah first became an analyst in the telecom industry 17 years ago covering OSS at RHK. Prior to her work at RHK, she served as a senior technology editor for OSS Magazine. She also worked as an analyst for Heavy Reading covering topics such as OSS/BSS, big data analytics, SDN/NFV, cloud, managed services, customer experience, social CRM, M2M, mobile payments, mobile commerce and enterprise mobility.

Most recently, Sarah served as a principal market analyst for TimeTrade Systems, where she conducted primary research for multiple verticals including telecom. While at TimeTrade, her reports were cited by media such as Forbes, U.S. News & World Report, Adweek, Recode and VentureBeat.

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Research by Market

Contributions View All (10)

Next Gen BSS for Cable Operators Vendor Analysis - 2017

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Mobile & Telecom
The next-generation BSS for cable operators

Cable operators are transforming their business support systems (BSS) in order to offer new services, expand their markets, and enhance customer experience, all while increasing revenue. This transformation is essential for these operators as some legacy systems may be more than 20 years old and preventing them from deploying new, complex services. The upside is that the cable operators are aware of this and actively making investments (or shopping) for solutions that will allow them to offer an optimal streaming environment; provide enterprise, mobile, WiFi, and security services; take part in IoT ecosystems; and collaborate with over-the-top (OTT) providers while serving as a digital aggregator that can provide more personalized content.

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Mobile & Telecom
NFV Hardware, Software & Services Market Tracker - Regional - H2 2017

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Enterprise & IT Mobile & Telecom
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