This service provider survey analyzes operator plans and strategies for digital transformation of their business processes, network operations, and customer interactions.
The predominance of Internet companies including Amazon, Apple, Google, Microsoft, Facebook, Baidu, Tencent, and Alibaba relying on telecom infrastructure has radically changed the telecom industry and is forcing traditional service providers to adapt, adjust, or die. Therefore, it is vital that vendors fully understand how telecom service providers are planning the evolution of their business, and specifically how operators view the role of digital transformation in the telecom service provider business of the future.
- Service provider survey report in PDF
- Survey questionnaire used to interview service providers
Executive Director – Research and Analysis, Mobile Infrastructure & Carrier Economics
Mr. Stéphane Téral is the executive director of research and analysis and an advisor for Mobile Infrastructure and Carrier Economics at IHS Markit.