Digital assistant and artificial intelligence (AI)-enabled services are gathering momentum across the technology, media and telecom industries. These services are creating new forms of user interface (UI) and require device makers, media companies, consumer platforms, service providers and smart home vendors to adapt and develop new strategies.

In this report:

  • Digital assistant product launches and company strategies
  • Addressable devices
  • Digital assistants make smartphones smarter
  • Telco AI use cases
  • Messaging plaform positioning
  • Smart speakers in the home
  • Voice as the smart home UI

List of tables and charts:

  • Digital assistant launches
  • Customer platform reach
  • Addressable/enabled devices by type
  • Addressable/enabled devices by platform
  • Consumer platform services
  • Digital assistant interoperability
  • Digital assistant-compatible smartphone installed base
  • Teclo assistant launches
  • Messaging app users
  • Chatbot launches and reach
  • Smart speaker shipments by brand/assistant
  • Smart home device shipments by category

Jack Kent

Director, Media and Advertising

Jack Kent leads IHS Markit’s Media and Advertising research, heading up a team of analysts covering Games, Cinema, TV Channels & Programming, Home Entertainment and Advertising research.

Dinesh Kithany

Lead Industry Analyst, Wireless Power & Power Supply, IHS Markit

Dinesh Kithany is a senior principal analyst working in Smart Building, Home and Cities Technology team at IHS Markit in the UK.

Paul Erickson

Senior Research Analyst, Service Provider Technology

Mr. Paul Erickson, senior analyst at IHS Markit, drives connected device research and a range of topics for the broadband intelligence service.

Blake Kozak

Principal Analyst, Smart Home and Security Technology

Blake Kozak is a principal analyst with the Security and Building Technologies group within IHS Markit.

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