Market Insight

REPORT HIGHLIGHTS - Enterprises Evaluating Cloud Providers Say QoS Guarantees, Security Are Most Critical

April 04, 2016

Diane Myers Diane Myers Senior Research Director, VoIP, UC, and IMS

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The IHS Technology Unified Communication (UC) Strategies and Vendor Leadership: North America Enterprise Survey takes an in-depth look at the state of the UC market, where organizations are unifying various types of communication, why they are doing it, what capabilities they need, deployment locations, and which vendors and service providers they are likely to use.

UC integrates fragmented communication modes, such as voice, e-mail and messaging, into a single communication experience.

Following are highlights from the 2016 edition of the survey. 

Analyst Note

“Enterprises participating in our latest unified communication study indicated that when evaluating cloud UC providers, the most important criteria are quality of service (QoS) guarantees and security. It’s a big step to move key applications and capabilities such as voice to a third party, and businesses want to ensure there is no disruption of service and that it is being done in a secure environment.”

- Diane Myers
Senior Research Director, VoIP, UC and IMS

Unified Communication Survey Highlights

  • Companies are deploying unified communications (UC) to improve employee productivity and response times and reduce operational costs
  • The use of collaboration tools continues to rise, including the arrival of team collaboration, which has gained momentum from upstarts such as Slack and established vendors like Cisco with Spark
  • Web and video conferencing are increasingly important tools for enterprises: 84 percent of respondents plan to implement video and web conferencing into their UC solutions by February 2017
  • Most organizations are not going all-in with the cloud, instead opting to put some applications in the cloud while keeping other pieces on premises
    • 27 percent of respondents implement their UC solutions within a private cloud, 23 percent deploy UC as a service (UCaaS), and the rest keep UC on premises
  • Businesses surveyed view Microsoft as the leading premises-based and cloud UC supplier, with Cisco a strong challenger

 

UC Survey Synopsis

For its 29-page annual enterprise unified communications survey, IHS conducted in‑depth surveys with 177 medium and large organizations in North America about their plans for UC and their perceptions of UC vendors. Organizations participating in the study were required to use IP telephony, e-mail and instant messaging (IM) and plan to integrate them by the end of 2017. Vendors mentioned in the survey include Alcatel-Lucent Enterprise, Avaya, Cisco, IBM, Microsoft, Mitel, NEC, ShoreTel, Unify, others.

For more information about the report, contact the sales department at IHS in the Americas at +1 844 301 7334 or americasleads@ihs.com; in Europe, Middle East and Africa (EMEA) at +44 1344 328 300 or technology_emea@ihs.com; or Asia Pacific (APAC) at +604 291 3600 or technology_APAC@ihs.com.

Geography
Global
Research by Market
Enterprise & IT Mobile & Telecom
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